Stop losing money on orders you made right
BagProof records every order at packing time. When a customer claims something's missing or wrong, you have timestamped video proof.
When a refund hits, you don't just lose the sale. You can owe money.
A $25 order can turn into a -$1.79 payout. After platform commission, taxes, and the error charge, some orders cost you more than if you'd never made them.
A two-word claim like "didn't receive" is all it takes.
No proof means no dispute. BagProof changes that.
The deck is stacked against you
A $25 order becomes a -$1.79 payout. After commission, taxes, and the error charge, you owe money on food you made correctly.
Dispute too many orders and the platform cuts you off from disputing at all. The more it happens, the less you can do about it.
Sitting in chat queues. Writing emails that go nowhere. Explaining the same thing to a different rep. All to maybe recover $15.
What if you just sent the proof and moved on?
BagProof flips the script. Instead of spending hours fighting claims after the fact, you spend 15 seconds documenting the order before handoff.
Last week, a two-word claim cost one restaurant $40 and two hours in chat. Proof would've ended it in minutes.
- Pull the video
- Send it to the platform
- Let them do what's right
You're not accusing anyone. You're not begging for your money. You're handing over evidence and getting back to running your restaurant.
The burden of proof shouldn't fall on you forever.
Proof in 15 seconds
- 1. Open BagProof on your phone
Start a new order. We pull the details automatically or you enter them manually.
- 2. Record the food
Follow the prompts to capture video of all items before they go in the bag.
- 3. Photo the sealed bag
Snap a picture of the sealed bag ready for pickup. No driver in the shot.
- 4. Done. It's saved.
BagProof merges the order details, video, and photo into one timestamped record. When a dispute comes in, pull it up and send it.
No extra hardware. Just open BagProof on any phone and start recording.
Claims without evidence beat denials without evidence
Platforms often side with claims because it's faster. You're not calling anyone a liar. You're just showing what actually went into the bag.
- Disputes become winnable
- Patterns become visible
- Your team stays accountable
Winnable disputes mean fewer negative payouts.
Photos can be edited. Timestamps can't.
From the line
"We used to fight claims every week. Hours in chat, screenshots that proved nothing. Now we send a link and move on. Should've had this years ago."
Built from the line
BagProof was created by restaurant operators who got tired of paying for food they made right. Not consultants. Not tech people. Owners who've lost hours in chat queues fighting for $15 refunds.
This isn't theory. It's from experience.
California AB 578 takes effect January 2026
The new law requires delivery platforms to review evidence before issuing refunds. Restaurants with proof will have leverage they've never had before.
Learn what AB 578 means for your restaurant →You made the food. You packed it right. That should be enough.
But it's not. Not without proof.
BagProof gives you the evidence to back up what you already know. Record the order. Send the proof. Put it in the platform's hands to make it right.
No more chat queues. No more begging. Just documentation that speaks for itself.
Get early access
Join the waitlist for launch updates and founding member pricing.